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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. Before hiring, assess your current needs and hire as your company grows. Average salary: $192,383/yr.

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How to Develop a Winning Digital Marketing Strategy in 4 Easy Steps

Neil Patel

According to Smart Insights , 45 percent of companies don’t have a clearly defined digital marketing strategy; 17 percent of companies have a digital marketing strategy in place, but it’s separate from their marketing plan. They don’t have the strategy, tactics, or tools they need to market their business well.

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Top 8 Session Recording and Replay Tools [Our 2022 Review]

Full Session

They help you understand how to optimize your website, web app, or landing page. Finding the right tools with relevant features can be pretty challenging, given that so many tools for recording user sessions and replays are available on the market. Session recording and replay tools are essential for user experience analysis.

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3 Steps to perform a pricing audit and maximize profitability

ProfitWell

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. In these three steps, you’ll align pricing with your goals, review current strategies, and identify potential weaknesses. Identify weaknesses and opportunities. Data collection. We’re more than just a software.

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6 Customer retention metrics vital to growth | ProfitWell

ProfitWell

Again, a great customer acquisition rate with a bad customer retention rate is akin to throwing water into a leaky bucket. For subscription-based businesses like SaaS companies, understanding how many subscriptions you lose each payment period is crucial. You only recover 30% of customers who have a failed payment.

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To Manage a Call Center Efficiently see what Employees Really Think

Upscope

There are plenty of happy smiling recruitment videos for call centers on Youtube but the real data on how people feel can be found in the comments section. At Upscope we're researching what sort of services employees at call centers might want and to understand that we need the real unspoken truth. A couple of them our team did.

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Customer Onboarding Process: Steps, Best Practices & Templates

User Pilot

Develop educational content, like webinars or courses, to help users discover new use cases and features. Use analytics to evaluate the effectiveness of your onboarding process and make data-driven decisions to optimize user engagement and retention. Like a customer profile template or an in-app survey template.