SaaStr

SEPTEMBER 23, 2020

In fact, I spent some time at Microsoft, and one of the exercises that I did there really caught my attention around communication, which I think about a lot, is you do this exercise to understand what your core values are, because you don’t realize that when you communicate, you have certain things that authentically you care about.

Scale 192

Scale Leadership Underperforming Technical Team Scaling 192

SaaStr

JANUARY 31, 2020

And then the scale, just doing things not for a handful of customers or maybe hundreds of customers, but doing something that will impact the lives of thousands or hundreds of thousands of millions, in their case. We have customers that don’t pay us anything for a long time. That should be your focus.

Scale 182

Scale Sales Hiring Pricing Leadership 182

SaaStr

OCTOBER 22, 2020

I went out and interviewed companies that I thought could be their customers. But a little birdy tells me, when it comes to category creation, you’re a slight skeptic. Ryan Carlson: And those things only matter if you can turn them into paying customers. They were going to build a great place to work. So why is that, Ryan?

Sales Hiring 176

Sales Hiring Scale Interviewing Technical Review 176

SaaStr

FEBRUARY 28, 2020

” We didn’t talk to our customers at all. Karl Sun: So he was tasked with figuring out whether it made sense for us to have some kind of a sales organization to engage with our customers more. Do we need a sales org?” They all came online. That was five and a half years ago and he is now our chief revenue officer.

Sales Hiring 222

Sales Hiring Scale CTO Hire CTO Coach 222

Sales Hacker

OCTOBER 7, 2021

In working with Anita, sales Professionals learn to level up their performance and create customers for life using their humanity as a powerful differentiator. I realized, though, that if I couldn’t be who I am and do what I KNEW was right by my customer, I had to go. What is one a-ha moment you’ve had in your sales career?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

FEBRUARY 1, 2019

Amanda Kleha is the Chief Customer Officer @ Figma, the startup that allows you to turn ideas into products faster through design, prototyping and feedback gathering, all in one place. How to ensure customer support is strategic and not just reactionary? Welcome to Episode 209! Is there such thing as no man’s land in SaaS pricing? *

Sales Hiring 110

Sales Hiring Communication Scale Interviewing 110

SaaStr

AUGUST 6, 2020

Why does Chen believe so much of his success is derived from saying no to customers? How does Chen determine which customer feedback to ingest vs to reject? How does Chen think about aligning revenue scale to your customers? And, I had two happy customers. By the end of the year, I had four customers.

Sales Hiring 234

Sales Hiring Payment Services Payment Solutions SaaS Payments 234