Customer Success Operational efficiency. Software Development Strategy 
Valuize Consulting
JUNE 9, 2022
Are You Missing The Mark On CS Operations? If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? They Optimize The Customer Lifecycle.
SmartKarrot
MARCH 18, 2021
Role: Director of Customer Success Location: Greater Minneapolis-St. Ensure customer adoption, satisfaction and expansion of Digideck platform use. Develop and execute strategies with leader on creating pipeline, qualifying opportunities and closing upsell opportunities. Provide Account updates for MBRs and QBRs.
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User Pilot
JANUARY 26, 2021
Customer Journey Analytics fixes this by weaving together every touchpoint that a customer interacts with, across multiple channels and over time. Companies apply the analytics when they need insight into the inner workings of their customers’ journeys. Let’s take a look at the other benefits of customer journey analytics.
SmartKarrot
AUGUST 5, 2021
Product Operations is a strategic function that aims to streamline communication processes among product managers and engineers by integrating data and technology. Products can be software, hardware, or even services. Product operations isn’t a new idea, but in the digital age – it can be applied in a myriad of ways.
Point Nine Land
APRIL 21, 2021
How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this? How is it working?
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