Valuize Consulting

JUNE 9, 2022

Are You Missing The Mark On CS Operations? If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? They Optimize The Customer Lifecycle.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

OPEXEngine

JANUARY 17, 2020

Average COGs in 2008 was 40% of revenue at the time of IPO, and gross margins averaged 60%. For companies IPO’ing in 2018, average COGs had dropped to 31% of revenue and average gross margins had increased to 68.5% The development environment is a much lower percent of the total expense but it is significant enough to matter.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Apply here: [link] Role: Director of Customer Success – Life Sciences Location: Remote, Mountain View, CA Organization: Egnyte As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

User Pilot

JANUARY 26, 2021

The modern customer journey is a multi-channel, multi-stage event. Companies that are able to get a complete picture of their customer journeys can improve their customer experience report an increase in their revenue. However, improving customer experience isn’t as simple as turning a switch.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

SmartKarrot

AUGUST 5, 2021

Product Operations is a strategic function that aims to streamline communication processes among product managers and engineers by integrating data and technology. Products can be software, hardware, or even services. In addition to that, it develops new products that grow a business’s revenue and clientele.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Point Nine Land

APRIL 21, 2021

We grew from less than a million to several tens of millions of ARR (Annual Recurring Revenue) during that time. Most of the time in Saas, it is going to be ARR (Annual Recurring Revenue) but it can be anything. How to efficiently collect feedback from customer-facing teams? The article is using the word “growth” a lot.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52