SaaStr

APRIL 12, 2021

A customer success leader that was good at upsells — which is sort of, but not really, sales — that insists on being your VP of Sales. A director of sales with some team management experience that wants to be your CRO, and own the entire number, including renewals, success, everything.

Sales Hiring 325

Sales Hiring PayPal Growth Hacking Startup 325

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SaaStr

DECEMBER 10, 2019

I mean I guess I would say one critical thing that we did early on was we got them to agree that we as a leadership team were the ones who are owning the whole sort of announce and offer process to that new company for our employees. We have a leadership center in New York City with these phenomenal sort of leaders and instructors.

Payment Services 137

Payment Services Merchant Services Payment Solutions Payments 137

SaaStr

JULY 22, 2019

So it’s all the technical resources, it’s all the professional services resources, pre-sales, education, customer success, management renewals, et cetera. So for me, the cornerstone traits that you’re looking for are people that are customer-centric. How do customers get value? When do they need us most?

Scale 174

Scale Scaling Sales Hiring Underperforming Technical Team 174