Customer Success Interviewing SaaS Payments SMB 
SaaStr
AUGUST 9, 2019
In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *
SaaStr
NOVEMBER 2, 2019
As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?
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SaaStr
AUGUST 15, 2020
362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. One, it starts high up in the sales process, right?
SaaStr
NOVEMBER 22, 2019
What does Travis advise founders when it comes to uniting customer facing teams? * Why does Travis believe that SaaS has upended the economic model but not the engagement model? How does the engagement model with customer need to shift? Below, we’ve shared the transcript of Harry’s interview with Travis.
Intercom, Inc.
AUGUST 29, 2019
But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Sales is a brutal profession.
Sales Hacker
FEBRUARY 5, 2019
If you have a product that is absolutely crushing it in SMB/mid-market, you may be tempted to dive straight into the Enterprise market. Related: The SaaS Executive’s Guide To Building A Winning Go-To Market Strategy. SMB and Mid-Market orgs don’t have an analytics department with data scientists, so the technology fills the gap.
Sales Hacker
JANUARY 21, 2020
SMB Sales & SDRs at (Smaller) Scale [18:20]. We’ve got an interview with Angus Davis. Now, without further ado, let’s listen to this interview with Angus Davis. Primarily I’m interested in companies that focus on SaaS , perhaps have some sort of AI angle to that. Success without College [2:46].
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