Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong
ChurnZero
DECEMBER 9, 2022
Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. They have a core philosophy that you cannot have a successful high-growth software company if your core metrics around Customer Success are not strong, including NPS.
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