Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. For Linda, it all comes down to your approach to customer success.

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Scale Customer Success Strategy Sales Hiring 177

SaaStr

DECEMBER 5, 2023

Going upmarket drives category leadership because you establish yourself as the company that the Fortune 500 logos use. It won’t be an overnight success, and you’ll likely experience failures. You also need dedicated resources across your organization — marketing, customer success, product, legal, and finance.

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Scale Enterprise readiness compliance Enterprise 182

Andreessen Horowitz

NOVEMBER 17, 2023

Joe: The first time I met you was in the interview process. And so, as I went around and I interviewed some of the other executives, I heard similar things. But with our enterprise customers, we were probably part of $100M digital transformation project run by Accenture. He really gets it.”

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Sales Hiring Scale Sales Underperforming Technical Team 93

Point Nine Land

APRIL 21, 2021

As interviewing 100 applicants can be quite draining, I recommend the following process: 1. A quick HR interview 2. Invite the candidate to a face-to-face or a Zoom interview. Culture fit interview. How to efficiently collect feedback from customer-facing teams? A written assignment with 4 tasks: A feature task.

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Sales Hiring Startup Scale Software Review 52

SaaStr

MAY 29, 2020

Below, we’ve shared the transcript of Harry’s interview with Christine. Christine Trodella: When it comes to change management, especially when you’re talking about a tool that’s going to be rolled out to every employee in a business, it is critical to get executive buy-in and leadership buy-in. Harry Stebbings.

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Scale Sales Recruiting Pricing Leadership 220