Totango
MAY 23, 2019
It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. Customer success upsells are critical to your own success. Let’s look at how you can generate customer success upsell opportunities and encourage continued expansion.
Totango
APRIL 5, 2019
Customer success metrics are used to discover what kind of customer experience you are really delivering. The goal of customer success is to generate recurring revenue by creating customer lifetime value. The goal of customer success is to generate recurring revenue by creating customer lifetime value.
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Totango
JULY 16, 2019
Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Remember, customer metrics should always lead to action. Tools for Nurturing the Customer Relationship.
Totango
JULY 16, 2019
Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Remember, customer metrics should always lead to action. Tools for Nurturing the Customer Relationship.
Totango
MAY 15, 2019
It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. Creating the right culture within your enterprise is, therefore, a matter of giving employees the right customer success tools and establishing best practices for using them.
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