Totango
JULY 16, 2019
Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Request a demo or explore Spark to learn how to build better customer relationships today.
Totango
MAY 23, 2019
You might look at measurements such as: Usage Data: If a customer is using the product frequently or is heavily leveraging specific functions, then it is time to offer them access to premium features or other advanced products. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying?
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Totango
APRIL 5, 2019
Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. R equest a demo today or explore Spark to begin the path towards better customer success. Remember, all customer success metrics should lead to action.
Totango
JULY 16, 2019
Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Request a demo or explore Spark to learn how to build better customer relationships today.
Totango
MAY 15, 2019
A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI. It’s important to measure your success against metrics that have a direct impact on how the customer uses the product.
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