SaaStr

NOVEMBER 6, 2020

A ways back we noted a great rant by David Marcus , now of Facebook, and previously President of PayPal. Complaining his employees weren’t using PayPal apps. But PayPal isn’t Google. The answer: everyone in a SaaS company has to do a 2+ hour stint on customer support (chat, phone, whatever) once a quarter, minimum.

VP of Engineering 213

VP of Engineering Customer Support PayPal Healthcare 213

FastSpring

NOVEMBER 9, 2023

Ensure that your website has robust security measures in place to protect customer data. Once a customer enters the checkout, FastSpring employs risk management to help safeguard you from fraud. Customer Support readiness : Anticipate a surge in customer inquiries and prepare your support team.

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

SaaStr

APRIL 16, 2023

First of all, weird companies, industrial paint and solvents, or shipping and logistics, and then some groups that don’t belong to those categories: some sales, some customer support, those kinds of things, but you’re right. I met you probably before that, you come out of PayPal and all this, and it’s a change.

Scale 345

Scale Sales Hiring PayPal Development Team Review 345

Subscription Flow

NOVEMBER 13, 2023

However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. Customers transitioning from legacy systems can benefit from SubscriptionFlow’s free onboarding services.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

User Pilot

APRIL 29, 2024

Try Userpilot and Take Your Customer Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is segmentation? Segmentation is a strategy used in marketing, product development, and customer support. How to segment customers in Userpilot. These can vary significantly across different regions.

Payment Solutions 81

Payment Solutions SaaS Payments Payment Methods Payments 81

ChurnZero

MARCH 22, 2022

The only information you should be asking for at this step of the customer journey is information that helps fulfill the order and improve customer service. . By offering several ways a customer might complete their order — credit cards, PayPal, Apple Pay, etc. — Provide helpful support information.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

ChurnZero

MARCH 22, 2022

The only information you should be asking for at this step of the customer journey is information that helps fulfill the order and improve customer service. By offering several ways a customer might complete their order — credit cards, PayPal, Apple Pay, etc. — Also, think about offering multiple payment options.

Payment Methods 52

Payment Methods Payment Services Payment Solutions Technical Review 52