TechEmpower SaaS

JULY 24, 2023

Still, if you’re a business leader and your developers haven’t asked you these questions, look for a Fractional CTO to help navigate the critical early stage of development. How quickly will we need to scale the application? What needs to be logged for customer support? Six months from now? Fulfillment?

Innovation 780

Innovation Development CTO Hire Technical Review 780

SaaStr

NOVEMBER 16, 2021

You’ll need to hire aggressively to get to the next level and continue that rapid growth. But what roles should you hire for, and what will your org chart look like at each stage? Positions Needed: Enterprise CSM, Mid-Market & SMB CSM, Customer Support Reps, Implementation/Solutions Engineer. CTO (40 Employees).

CTO Hire 244

CTO Hire Sales Hiring Sales Recruiting CTO 244

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. What to do before building a team for your SaaS company You can’t just jump into hiring without some forethought, or you’ll make many mistakes. Before the hiring process, take some time to decide on your current needs and hire as your company grows.

Sales Hiring 91

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 91

Intercom, Inc.

DECEMBER 21, 2021

Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. But as you scale beyond Series A, how can you be sure you’re choosing the right lane? Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Building trust can be tough when you’re a new hire in a leadership position. Balancing internal growth with hiring.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

MARCH 26, 2024

Trust is a big deal with customer support. One SaaStr fan asked what role company employees play with AI and providing accuracy to customers. “95% It’s challenging to find super high-quality folks unless you’re in B2C, where customer support is sales. Is the CTO involved in these decisions?

AI 234

AI Pricing Artificial Intelligence Scale 234

CloudGeometry

JULY 8, 2021

When you treat your cloud provider as a fractional colo. That scale of mega-learning (and failure, both public and hidden) has translated into the Well-Architected Framework , a system of best practices around the key attributes of cloud and SaaS architecture. See a useful background talk from their CTO Pini Reznik here ).

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130