User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. In large companies, the CSM also oversees other customer success roles.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still.

Payment Methods 207

Payment Methods Merchant Services Scale Payments 207

SaaStr

APRIL 18, 2019

I sell highly engineered complex pumps and I can’t sell them like a book online.” ” But being out here in California at the time I saw what Cisco was doing, what Dell was doing. Dell was selling configural PCs online. And for me as I mentioned BigMachines is a very personal problem. You’re dot com.

Sales Recruiting 171

Sales Recruiting VP of Engineering Scale SaaS Payments 171

Sales Hacker

JANUARY 21, 2020

Angus is an amazing person — who never went to college. After graduating from high school, he moved out to Mountain View to work at Netscape, the first massive modern internet success story, with Marc Andreessen. Angus is an amazing person — he never went to college. Success without College [2:46].

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

SaaStr

DECEMBER 13, 2019

Most recently Yousuf was the CIO & VP of Customer Success @ Moveworks, the advanced AI built for enterprise providing automatic resolution of IT issues. During his time at the company, they raised over $108m from Lightspeed, ICONIQ, Kleiner, Sapphire, and Bain Capital. My advice is hire earlier rather than later.

Technical Advisors 165

Technical Advisors Scale Technical Review Payment Solutions 165

SaaStr

NOVEMBER 21, 2019

We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. You want to start thinking about customer success and that’s not just support. It’s known that you can probably sell those first couple of contracts.

New CTO 145

New CTO Sales Hiring B2C CTO Hire 145