Remove CTO Coach Remove Customer Success Remove Payment Methods
article thumbnail

11 Key SaaS Roles and Responsibilities in 2023

User Pilot

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

article thumbnail

2021 in conversation: Learnings from the podcast

Intercom, Inc.

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

PODCAST 93: The Journey from 2x Founder to VC with Angus Davis

Sales Hacker

Angus is an amazing person — who never went to college. After graduating from high school, he moved out to Mountain View to work at Netscape, the first massive modern internet success story, with Marc Andreessen. Angus is an amazing person — he never went to college. Success without College [2:46].

article thumbnail

“The “Dos & Don’ts” of Building Winning SaaS Companies with G2 Crowd (Video + Transcript)

SaaStr

I sell highly engineered complex pumps and I can’t sell them like a book online.” Dell was selling configural PCs online. And for me as I mentioned BigMachines is a very personal problem. As it turned out my father he was my first customer, my first investor. How do they make the story personal to them?

article thumbnail

SaaStr Podcasts for the Week with Former Moveworks CIO and Lucidchart Co-Founder/CEO — December 13, 2019

SaaStr

290: Yousuf Khan is a serial CIO, start-up and VC advisor. Most recently Yousuf was the CIO & VP of Customer Success @ Moveworks, the advanced AI built for enterprise providing automatic resolution of IT issues. And by the way, the customer experience is not just, I bought this product, I deployed it.

article thumbnail

How Excire Simplified Their International Software Sales (and Taxes) With FastSpring

FastSpring

Managing Director Mathias Martinetz and CTO Thomas Kster knew their current online checkout setup having one solution for Europe and one for the U.S. Basically, each and every sale had to be manually organized and given to our tax advisor. was not efficient. And we had a lot of manual work, Mathias says.

article thumbnail

GTM 137: The Biggest Business Turnaround You’ve Never Heard Of & The Growth Levers to Pull When Things Go Wrong

Sales Hacker

22:16 The best ways to measure customer trust. 34:10 Tips on setting up a Customer Advisory Board (CAB). Uh, but sometimes I know when I look back at my personal journey, I have learned more from my losses and the things that didn’t exactly go my way. 15:53 Driving alignment through northstar metrics and incentives.