SmartKarrot
NOVEMBER 3, 2020
Drive a high performing CS team strategy with a highly consultative, analytic, and customer-centric mentality to cater to both SMB and enterprise-level accounts. Design and launch eLearning and other critical programs to improve customer experience and operational efficiency.
SaaStr
AUGUST 15, 2020
So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those. And I think for CSMs that are watching you do have to plot a course to having value either in the product knowledge or domain knowledge or being consultative or whatever. We stretched up market.
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