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Forget Support — Optimize for Full Funnel Customer Success

FastSpring

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.”

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To Manage a Call Center Efficiently see what Employees Really Think

Upscope

A couple of them our team did. I thought I was the only one who feel this way.the anxiety, the metrics issue, feeling insufficient after training.I This is so trIue because I'm currently working at a call center and feel trapped, emotionally unstable, weak , I'm driving myself crazy and I don't want to talk to anyone.

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Mixpanel for Event Tracking: Features, Pricing, and Review

User Pilot

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Set up your metrics to measure growth and retention.

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Heap for Event Tracking: Features, Pricing, and Review

User Pilot

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

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Userlane for Event Tracking: Features, Pricing, and Review

User Pilot

If you’re on a strict budget and looking for a more affordable solution, platforms like UserGuiding, Intercom, or Intro.js Custom events – including actions such as compelling account setup, setting up payment methods, and creating workflows to track feature usage and overall adoption progress.

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Userlane for Event Tracking: Features, Pricing, and Review

User Pilot

If you’re on a strict budget and looking for a more affordable solution, platforms like UserGuiding, Intercom, or Intro.js Custom events – including actions such as compelling account setup, setting up payment methods, and creating workflows to track feature usage and overall adoption progress.

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Changing the Way We Work with Founding Partner Lan Xuezhao at Basis Set Ventures (Video + Transcript)

SaaStr

Today She discusses how everything is changing in the current climate, the rise of war-time founders, having teams work remote, and the supply-chain reimagined. Timelines’ longer for fundraising for closing customers and payments get delayed. Lan Xuezhao is the Founding Partner at Basis Set Ventures. What does this mean?