Intercom, Inc.

DECEMBER 21, 2021

Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. We chat with Maggie about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

MARCH 12, 2019

As for Erica, under her CRO role, she leads all go-to-market functions including Marketing, Sales, Operations, Customer Success, Services, and Support. As for Erica, under her CRO role, she leads all go to market functions including marketing, sales, operations, customer success, services, and support.

Scale 177

Scale Enterprise Scaling Sales Hiring 177

SaaStr

NOVEMBER 21, 2019

You want to start thinking about customer success and that’s not just support. I think it’s more around a consciousness of what you know, or what you may not know, and then hiring around it to become successful. It’s known that you can probably sell those first couple of contracts.

New CTO 145

New CTO Sales Hiring B2C CTO Hire 145