SaaStr

AUGUST 9, 2024

You have to be scrappy at this stage, and Braze was trying to find product market fit with no product, no revenue, and no customers. In the chart above, showing the growth from $2M to $20M, you can see what product market fit looks like. They did the same with their onboarding team. Garbage in and garbage out.

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SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success

A Smart Bear

OCTOBER 4, 2017

Consider the timeline of adding a technical support team member. Since that takes four months, we have to be able to predict the demand for technical support at least four months in advance, because we have to be hiring for that future demand right now. Predictability is also required for healthy team-growth.

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SaaStr

JANUARY 31, 2020

I think expansion comes after you’ve proven that you have a good, solid product market fit and all the muscles of expansion are very costly and you’re not ready yet. I would worry only on the component of technical support in the beginning, especially for a technical product like ours, right?

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