SaaStr
JULY 23, 2021
Brian Peterson, CTO @ Dialpad. Billi Jo Wright, Chief Risk & Compliance Officer, Payrix. Dave Walters, CTO, Hired. Christa Diaz, Senior Director, Customer Success, Hired. Jenn Knight, Co-Founder, CTO, AgentSync. Take a look at our latest speaker additions here: Martin Mickos, CEO, HackerOne, Inc.
SaaStr
JANUARY 12, 2022
. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. That you can’t have a majority of y our revenue dependent on one customer. We all underresource customer success vs. sales. A good exercise to do after you lose any top customer.
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Intercom, Inc.
JANUARY 5, 2022
In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.
SaaStr
JANUARY 17, 2020
Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. What can they do to enforce a sense of urgency when signing new clients? How does Yousuf advise founders to think about customized procurement requests to fit certain buyers? Does that work for you, Yousuf?
SaaStr
APRIL 4, 2019
In the last two years there have been so many new services around security, around machine learning that literally did not exist. What about compliance? Things like customer-managed encryption keys. And we do that together with our customers and partners. So as you do that, you get access to the customer data.
Intercom, Inc.
DECEMBER 21, 2021
Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.
SaaStr
AUGUST 15, 2020
362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. I’m sure many of you use New Relic. Jay Snyder: Yeah.
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