Communication, compliance, Construction and Technical Support

Communication

compliance

Construction

Technical Support

Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . We’ve designed a tool called the Joint Success Plan which helps CSMs capture, measure, communicate and execute against customer goals. . It’s designed to be read and reviewed by executives. .

Customer Success

Customer Success Sales Recruiting Sales Hiring Management

SaaStr Podcasts for the Week with Auth0 and CircleCI — January 31, 2020

SaaStr

JANUARY 31, 2020

In general, people want to pay you for the value that they get so you can have a very open constructive conversation with your customers about pricing and why it’s working, why it’s not working for you and what are the changes that you need to make. I use the language, I use the framework in all our communications.

Scale

Scale Sales Hiring Pricing Leadership

Webinars

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

How To Get Promoted In Product Management

MORE WEBINARS

SaaS Brief

Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

SaaStr Podcasts for the Week with Auth0 and CircleCI — January 31, 2020

Webinars

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