article thumbnail

Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 152
article thumbnail

SaaStr Podcast #217: Stripe COO Claire Hughes Johnson on The Trapdoor Decisions to Avoid When Scaling

SaaStr

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. We work with many of the companies who are here at SaaStr, Salesforce, Slack, Twilio, Zoho, and I hope many of you in the room. Dare I say SaaS.

Scale 116
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SaaStr Podcasts for the Week with Chargebee and Glassdoor — November 1, 2019

SaaStr

Second, why does Krish believe it is one of the most important things any company must do? Does it have to be in person? Billion acquisition is just one milestone in the early innings of the company’s story. What is the process to do it efficiently? What questions reveal the most? This episode is sponsored by Owl Labs.

Scale 127
article thumbnail

How Pendo Leverages a Great Product, Customer-centricity and Strong Culture for Success

OpenView Labs

My personal frustration was not reason enough to launch a company, but I quickly realized just how acute and pervasive these problems were for a variety of roles across many industries. Conventional wisdom says best practice is to deliver value up front before you ever ask for any value—payment—from the user.

article thumbnail

What is a Human Resources Playbook? Where can I Download a Free Template?

SmartKarrot

The Importance of a Human Resources Playbook A human resources playbook is a valuable document for managers, human resource professionals, and employees for various reasons, including: Onboarding and training of new hires: this playbook offers a structured way on how to onboard new employees.

article thumbnail

Katie Burke on company culture: building a better work culture

ProfitWell

While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Takeaway: For a culture to be strong, everyone needs to be on board. Mistake 2) Solving for sameness (culture fit vs. culture add).

article thumbnail

The Playbook to Building a Customer Reference Program with Talkdesk SVP of Client Services Gillian Heltai (Video + Transcript)

SaaStr

This also ties, by the way, into a really good presale process around documentation of new business opportunities. Making sure that all of that is documented on the new sale opportunity allows us to very quickly mine that to identify who may be an advocate for us. What’s the pain point? What are we trying to solve for?

Scale 142