FastSpring

FEBRUARY 22, 2019

My background is actually in engineering & document control and my first job was at an aerospace company. From my initial interview with our CEO, Chris, it was clear that company culture would be a big focus. A: I actually ended up in people operations by accident! Q: What inspired you to join FastSpring?

VP of Engineering 91

VP of Engineering Company Culture Scale Headcount 91

Mucker Capital

SEPTEMBER 7, 2023

The webinar delved into the crucial topic of company culture for early-stage startups. By embracing this framework, leaders can transform their organizations into proactive agents of culture, charting a course defined by deliberate action rather than passive contemplation.

Scale 52

Scale Company Culture Scaling Leadership 52

Hitenism

NOVEMBER 7, 2016

In your “working backwards” document, describe the problem that you’re trying to solve, and how your product does it in a unique way compare to the competition. If you make the customer the center and beginning of every product initiative, no matter how big or small, you hardwire it into a central part of your company culture.

AWS 189

AWS New CTO Scale CTO 189

Scytale

DECEMBER 5, 2023

It’s a Chance to Show, Not Just Tell A SOC 2 report is a special kind of compliance document. And getting leadership is involved from the beginning, and laying out all stakeholder roles and duties clearly and precisely, ensures that information security is part of the company culture, rather than simply an afterthought.

compliance 52

compliance Scale Software Review Technical Review 52

SaaStr

APRIL 2, 2023

I wrote up a document of what I expect from our leaders, in extreme detail. Lesson: I need to hold our leaders at Gainsight to the highest possible standard. This means it’s really tough to be a leader at Gainsight, and I’m unapologetic about that. I walk them through this when I hire them.

Sales Hiring 263

Sales Hiring Scale Scaling Customer Success 263

Intercom, Inc.

JUNE 9, 2020

Right now, Eduflow users need content and documentation, so they’ve scaled up support for current customers, and they’ve scaled back sales efforts: “Most of our effort is being put towards product improvements that will lead to customer retention. We’ve adapted, having a 15 min morning ‘Daily Huddle’ allowing our team to connect.

Strategy 197

Strategy Business Scale Communication 197

Buffer Resources

SEPTEMBER 11, 2023

You can 'feature' rich multimedia elements such as images, documents, links, videos, and presentations to your summary, education, and experience sections. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture.

Sales Recruiting 128

Sales Recruiting Sales Hiring Scale Social Media 128

Neil Patel

NOVEMBER 5, 2020

Do they have a great company culture? Most companies omit this characteristic when ticking the criteria for choosing an agency of any kind. It is important that you work with an agency whose company culture aligns with your business values, as most marketing automation partnerships are usually long-term.

Technical Review 124

Technical Review Marketing Social Media Systems Review 124

OpenView Labs

DECEMBER 22, 2021

Key takeaway: Launching a developer-focused product takes these two things: You must have amazing documentation. Most companies delegate this to user research, annual surveys or maybe the founder’s gut. Company culture is a main driver of innovation. If you don’t invest in your docs, you’re cutting your growth.

Scale 73

Scale Entrepreneurship Cybersecurity PayPal 73

SaaStr

APRIL 6, 2022

Once your “listening tour” is over, document your thoughts and share them with your colleagues. This can also inform you if your manager wants something different from you than what your team wants. Once you know where everyone stands, you can begin making a strategic plan. Getting started as a product leader.

Scale 187

Scale Leadership Scaling Interviewing 187

Chart Mogul

JANUARY 3, 2020

Overcome time zone differences by documenting everything. And even when you find it, it’s still really hard for support agents to know which documentation is current. The challenges of documenting knowledge effectively. Did you struggle to find proper documentation? Need to chat quickly during a call?

SaaS 107

SaaS Communication Systems Review Software Review 107

SaaSX

AUGUST 9, 2020

Topics for this step include: To kick-off, revisit your mission, vision, and values to help frame the review work and also ensure leadership is in agreement that they represent the culture and direction of the business. If you don’t yet have a mission, vision, or values, now is the time to do the work of defining and documenting them.

Startup 59

Startup Systems Review Leadership Communication 59

SaaStr

FEBRUARY 22, 2019

The candidate who’s receiving before arriving a document with all that is going to happen during the process. Another thing I wish I had realized before is the fact that company culture is unfortunately not only about values you put on your wall but also about tough decisions. And then on competencies.

Sales Hiring 112

Sales Hiring Scale Sales Recruiting Company Culture 112

User Pilot

JULY 17, 2023

They are also in charge of building templates, developing documentation, managing the tool stack, and automating routine tasks. Company size and resources. Company culture. The role is particularly important in large organizations with multiple teams and/or products. Do you want to oversee the work of your team closely?

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

SaaStr

MARCH 26, 2019

And they’re founding documents that are going to matter to your future leaders. All candidates who come on site for an interview at Stripe gets sent a document with our principles, outlining how we work and what we value. We obsess about our documentation. People you’ve not yet met. More than you can imagine.

Scale 150

Scale Payment Services Payment Methods Scaling 150

SaaStr

MARCH 18, 2019

Claire Johnson: And they’re founding documents that are going to matter to your future leaders. All candidates who come on site for an interview at Stripe gets sent a document with our principles, outlining how we work and what we value. Claire Johnson: We obsess about our documentation. People you’ve not yet met.

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

Neil Patel

NOVEMBER 18, 2020

You’ll document the problem you’re solving, your unique solution, your market, the competition, your team, and a little information about your company culture. Think of an Executive Summary as an overview of your company’s goals and objectives. Lean business plans are growing in popularity. Part 1: Executive Summary.

Business 133

Business Social Media Revenue Company Culture 133

SaaStr

APRIL 29, 2022

Understanding how new team members will contribute to your company culture is important. You can teach almost anyone to do a great job, but it’s essential that your people can embrace the way your company operates. Lesson #5: Respect the company context as you scale. Key Takeaways.

Scale 220

Scale Scaling Company Culture Leadership 220

Intercom, Inc.

APRIL 19, 2018

It limits the amount of choices we make to ones that are well supported and well understood within the company. Geoffrey: The documentation of this idea came out of very small off site three to for years ago. It is a live document, which can be updated, and it has a bunch of guidelines. Born from an engineering offsite.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

OpenView Labs

NOVEMBER 19, 2019

At this point, the notion of “company culture” is widely recognized as an effective way to promote retention, increase employee engagement, enhance brand equity and drive overall business growth. No matter your industry, role, or business model, you’ve likely come across the concept of company culture on more than one occasion.

Company Culture 40

Company Culture Marketing Social Media Business Model 40

Chart Mogul

JANUARY 3, 2020

Overcome time zone differences by documenting everything. And even when you find it, it’s still really hard for support agents to know which documentation is current. The challenges of documenting knowledge effectively. Did you struggle to find proper documentation? Disclosure: They’re a ChartMogul customer!).

SaaS 52

SaaS Communication Systems Review Software Review 52

Intercom, Inc.

MAY 4, 2018

These one-page documents outline the skills and experiences people should focus on building. Good managers find ways to encourage these moments of self-reflection. Step 3: Connect aspirations to concrete opportunities. We follow up career conversations with Individual Development Plans.

Underperforming Technical Team 223

Underperforming Technical Team compliance Development Engineering 223

Buffer Resources

SEPTEMBER 11, 2023

You can 'feature' rich multimedia elements such as images, documents, links, videos, and presentations to your summary, education, and experience sections. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

SaaStr

AUGUST 10, 2023

How Much Does Culture Matter, And How Do You Build One That Pays Dividends? We hear this everywhere — culture is everything. Company culture is a difficult thing to get right because it’s intangible, yet you have to establish it early. What does company culture do for a company?

Scale 187

Scale Scaling Sales Hiring Cloud 187

OpenView Labs

NOVEMBER 18, 2019

In general, people prefer exploring products through hands-on activities, not by reading documentation or marketing materials. Principle 3: Build a Strong Company Culture. The third and final principle behind Pendo is to build a culture that attracts the best people. We’re talking about personality and beliefs.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

Sales Hacker

JUNE 26, 2020

Handling this type of crisis usually requires a shift in company culture. A personnel crisis happens when someone within your company is involved in unethical behavior. As you go through, document your ideas to bring back to your team for discussion. It depends on the nature of the situation. Disaster Type #5: Personnel.

Communication 71

Communication Strategy Technical Review Systems Review 71

SmartKarrot

JANUARY 10, 2023

Embody company culture and maintain high team engagement. Assist with the creation of documentation and resources to help clients effectively use the platform. Track team metrics and report performance data to CS leadership on a regular basis. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

Sales Hacker

MARCH 26, 2018

Note: it definitely helps if you have a healthy, strong company culture that uses humor as a main form of communication. Some of the responses (documented in our blog post ) included: Simply because of the pure brilliance of your “opt out” video, I went through your demo…. The Results. I got an email. I unsubscribed.

Sales Funnel 59

Sales Funnel Company Culture Startup Sales 59

Sales Hacker

MARCH 26, 2019

Hesitant prospects assume their targets, company cultures, and priorities will remain the same forever. Candid sales representatives will create documents specifically for each potential client that say what – and most importantly, when – each phase of implementation will be complete. Projection Bias.

Sales 84

Sales Sales Enablement Company Culture Communication 84

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SmartKarrot

SEPTEMBER 26, 2023

The Importance of a Human Resources Playbook A human resources playbook is a valuable document for managers, human resource professionals, and employees for various reasons, including: Onboarding and training of new hires: this playbook offers a structured way on how to onboard new employees.

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

Neil Patel

OCTOBER 20, 2020

With Bambee, you get access to powerful and helpful features, including: Creating and implementing company policies Staff training, so they understand your new policies E-signatures and an online document viewer Staff folders for organization and compliance A smart cabinet for record-keeping HR forms and agreements (i.e.,

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

ProfitWell

OCTOBER 1, 2019

A successful culture code will explicitly state what kind of people will thrive at an organization. To know how good your culture code is, see if it passes the yoga studio test. Takeaway: Whether it's due to different departments or offices, you probably have different teams in your company. We want people to grow.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

Intercom, Inc.

MARCH 15, 2018

Will: Like most small companies, initially Stripe had this “everyone does everything”, generalist model. Back then engineers were writing all of the technical writing, all of the documentation, writing the code, doing the product management, and reaching out to the business partners and trying to establish partnerships.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

Sales Hacker

APRIL 21, 2020

This document will serve to guide the interviewer through their questions, while also helping the decision makers to quickly assess the candidate afterwards. Meanwhile, this helps minimize disruptions to your company culture and solidifies your reputation as a good place to work.

Sales Hiring 93

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 93

Chargify

APRIL 23, 2019

Hiring mistakes (at this stage bad hires can harm company culture). Metrics are key in every SaaS stage, and at this step the data will determine when your company is ready to move on…. How your services are used/consumed and what your product will do for them have been defined/documented. Scaling prematurely.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SmartKarrot

MAY 19, 2023

Company culture maintenance: Maintaining a strong company culture becomes challenging when team members are dispersed remotely, hindering relationship-building and rapport among colleagues. Create a document or guide to outline these expectations and share it with the team.

ChatGPT 10

ChatGPT AI Scale Technical Review 10