SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SaaStr

JANUARY 28, 2020

TWITTER QUESTION 1: If there’s a recession, what can we as SaaS companies expect? Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Jason : Or you have this customer success person.

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. *

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

SaaStr

MARCH 17, 2021

That’s why this is the single most critical process that should be integrated and automated in any growing company. Through every sales cycle, there’s a need to share information from sales, accounting, customer success, and other teams. Customer 360. Types of Integration Solutions. Integration Roadmap.

Scale 284

Scale Sales Hiring Technical Review Marketplace as a Service 284

SaaStr

MARCH 30, 2022

So, Atlassian wants to empower other builders to serve all kinds of teams, and the company embraces its ecosystem made up of 1500 marketplace products and third-party apps. Atlassian likes lifting up other companies that can help give teams fully rounded solutions.

Scale 225

Scale Sales Hiring Marketplace as a Service Construction 225

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 249

SaaS Payments Scale Payment Services Payment Solutions 249