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Helping from afar: Running customer support remotely

Intercom, Inc.

But as we consider how we take our customer support fully remote, we are rethinking how we would use our workflows, automation tools, and day-to-day rituals to protect our team dynamics and productivity. If you’re in the same boat as us, here are some strategies that we’re thinking about. A smart meeting strategy.

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The Prospecting Problem: Balancing Inbound and Outbound Sales Strategies

Sales Hacker

Many companies wrongly think they have to either build an inbound prospecting strategy or an outbound one. What you actually need is a strategy that incorporates both. Prospecting is something every sales organization needs to master. Choose a Primary and Secondary Sales Strategy. It casts a wide net for prospects.

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31+ Must-Have Tools to Automate Lead Generation

Sales Hacker

As a business grows, so will its lead generation channels and strategies. Without automation, optimization and growth will suffer, ultimately resulting in poor ROAS. With this in mind, it’s important to identify the best tools to automate lead generation and why your team should invest in them. In short, all of them.

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How Conversation AI and ChatGPT Solve Remote Work Challenges for Sales Teams

SmartKarrot

As a sales leader in the SaaS business, the importance of keeping up with the latest technological advancements in the industry is critical. This shift has required sales teams to adjust their processes and strategies to accommodate the new reality of virtual selling.

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