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A Roadmap to Customer Success for SMBs

SmartKarrot

Customer success is a relatively new function in businesses today. To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. There are many areas you need to look into while implementing customer success in your organization. Benefits of customer success roadmap.

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SaaStr Podcasts for the Week with Zoom and Menlo Ventures — September 20, 2019

SaaStr

How are we seeing marketing also blend with customer success? 267: SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Why does Janine not believe in having the labels of “MQLs and SQLs”? What are the common causes?

Scale 129
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Boost Your Efficiency: Discover Game-Changing Productivity Tools to Revolutionize Your Workflow

SmartKarrot

Mismanaged tasks Projects must be broken down into small yet substantial steps/tasks in order for continued progress and traceability. Poorly coordinated work Every team member has a different work ethic, communication style, and approach to work. It is only possible to track such micro tasks with a proper software tool to help.

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Sales Stack 2022: The Tools

yoursales

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Drift – a messaging app for sales & customer success.

Scale 111
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SaaStr Podcasts for the Week with Front and ICONIQ Capital — April 3, 2020

SaaStr

As for Anthony, prior to Front Anthony was the founding CMO at Gainsight where he and his team are credited with creating the Customer Success category. If that was not enough, Anthony is also the author of Category Creation: How to Build a Brand that Customers, Employees, and Investors Will Love.

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Sales Stack 2021: The Tools

yoursales

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Drift – a messaging app for sales & customer success.

Scale 104
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Jokes Aside: Does JIRA Software Really Keep Up with Today’s New-Age Needs?

SmartKarrot

The goal of organized project management is to execute the project in the most efficient way through the right use of resources, delegation, communication, and prioritization. Jira allows users to customize workflows to streamline operations, approvals, and processes. Is it still as efficient? What is Jira?