Churn Pricing Sales Recruiting SMB 
SaaStr
JANUARY 24, 2024
How do you diagnose and solve churn? Sales reps were hosting 4-6 calls daily but most of these calls were early demos or top-of-funnel discovery calls Sales was closing really small deals on one end while talking to really large companies with hundreds of thousands of people on the other. Can you start and stop a PLG motion?
SaaStr
NOVEMBER 2, 2019
How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings.
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SaaStr
MAY 8, 2020
* What does Jessica believe is the right way for sales reps to engage with new customers during this time? How should sales teams and CS respond to requests for discounts? What specific and deliberate things can startups do not just to prevent churn but also to increase usage and upsell? This podcast is sponsored by Guru.
SaaStr
JUNE 3, 2020
Then we went on to build another company called SteelBrick, another SaaS configure price quoting solution. And here’s some interesting data also, on the challenge for SaaS vendors, for all of us, that we will, a lot … most of us will see increased churn. It’s most severe in the SMB world.
SaaStr
JULY 12, 2022
One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. I don’t know anything about sales. More power to you.
SaaStr
MARCH 1, 2019
How does this differ when comparing enterprise to SMB? How does Tom think about calculating churn when it comes to multi-year contracts? How does this differ when comparing SMB to enterprise? What were the commonalities of leading indicators of churn? What is the right way to conduct a churn analysis?
SaaStr
JANUARY 28, 2020
And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”
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