SaaStr
DECEMBER 19, 2019
But no big boost from net negative net churn. We might call them SMEs (vs SMBs). 140%+ for Slack, Zoom and Pagerduty’s SMB customers), they do have to work harder. 40% of their revenue comes from partners and the channel. Growth is 30%+ at almost $1b ARR. HubSpot sells to what it calls mid-market customers.
SmartKarrot
JANUARY 3, 2023
Deliver world-class customer success processes for both SMB and Enterprise customers that scale. Increase renewal rates and reduce churn. Root cause analysis of issues raised by outsourcer and work with the business areas and Customer Service Improvements Manager to resolve. Apply here: [link]. Apply here: [link].
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SaaStr
JUNE 10, 2020
I was fortunate enough two years ago to be part of a case study that Stanford GSB did on MongoDB with my current partner here at TripActions, Carlos Delatorre is the CRO here and was the CRO with me at MongoDB. Corporate marketing was working with our influencers, partner marketing was working with our partners. And we did that.
SmartKarrot
OCTOBER 23, 2020
You will lead the Customer Support function to continue to meet the demand of the growing partner base as the business scale up and growth needs. Manage end to end our outsourced resource partner in the Philippines, ensure efficiency in SLAs, relationship, and service optimization.
Andreessen Horowitz
JUNE 3, 2024
trillion in annual global productivity , and global payments company Klarna recently said it saves $10 million in costs every year by using GenAI to generate images and reduce their reliance on external marketing partners. In this phase, swarms of AI agents recreate or supplement a team’s full-service capabilities. via Captions ).
SaaStr
JUNE 28, 2019
Ep 245: David Skok is a serial entrepreneur turned VC at Matrix Partners. Is it best to start at enterprise and work down to SMB or does SMB and work up to enterprise work best? When does SMB pricing turn into enterprise and mid level pricing and so much more. What can founders do to optimize revenue per lead?
yoursales
JANUARY 28, 2022
With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. ZeroBounce - Award-Winning Email Validation Service.
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