Baremetrics

SEPTEMBER 23, 2021

The premature release of a product that has major overlooked software flaws can turn off potential customers immediately, with no chance to remedy the bad first impression. Chances are, someone else spotted the same opportunity, and is developing a solution of their own. SaaS is one of the fastest growing sectors of entrepreneurship.

Scale 98

Scale Marketing SaaS Underperforming Technical Team 98

SaaStr

MARCH 12, 2019

It’s all about churn and retention. And we’ve got this megaphone called social media, that every single customer can talk about a great product experience, and they can also talk about a bad one. Because churn is a silent killer. For Slack, it was one that a team sends 2000 messages. Totally changes the game.

Scale 213

Scale Sales Hiring Revenue VP of Engineering 213

SaaStr

MARCH 13, 2020

Pipe’s lending model is so centered around churn prediction, what does their churn analysis look like at Pipe? How does Harry think about the right way to structure churn postmortems? And I guess this was somewhat foreshadowing because I’m now backed by David Saks who is the founding team there. I totally agree.

SaaS Payments 213

SaaS Payments Payment Methods Finance Payments 213

SaaStr

FEBRUARY 21, 2020

Does David agree, “entrepreneurship does not get easier with time, it just gets different”? How does David think about scaling sales teams? Number two, you have a team of people that you’ve worked with before and some of whom will come along with you. Do you need business development reps?

Scale 190

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 190

Sales Hacker

AUGUST 4, 2020

His wife was pregnant with their first child, and he went out on a limb to try his hand at entrepreneurship. What we’re going to be talking about is, of course, entrepreneurship since you started on North 6th. Sam Jacobs: Have you developed a process to answer that question of should you hire, should you fire?

Scale 105

Scale Sales Hiring Sales Recruiting Outsourcing Services 105

Chargify

OCTOBER 4, 2017

Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium. Using precious development resources to build and maintain your own recurring billing code, and all the complexities that arise, 1. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Chargify

AUGUST 17, 2017

“The bigger your customer base gets, the nearer you’ll get to the point where the amount of churned customers exceeds the number of acquired customers. Clearly, when the number of new signups is the same as the number of churned customers each month, you’re going to have growth issues. If you aren’t, START NOW. Analyze lost deals.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53