Remove Churn Remove compliance Remove Education Remove Payments
article thumbnail

FinTech Onboarding: 13 Best Practices for Customer Success

User Pilot

A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. You can make the onboarding experience less stressful by simplifying the signup and KYC processes. It is your chance to build trust through a clear, secure, and efficient process.

article thumbnail

9 Ways to Reduce Your SaaS Churn Rate

User Pilot

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. You’re not going to recoup all that investment with just one round of monthly payments per customer. That all sounds well and good in theory… but how do you prevent against churn in practice?

Churn 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Kellblog 2021 Predictions

Kellblog

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. The nature of the business changed, so why shouldn’t the multiple change with it? 2020 Predictions Review.

article thumbnail

Navigating Your SaaS Transition: 5 Insights From Stardock’s Experience With FastSpring

FastSpring

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Integrating customer-facing subscription management tools on your own site. Correspondence automation.

article thumbnail

Vertical SaaS vs Horizontal SaaS: 8 Differences and Similarities

Stax

Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. Some examples of niches targeted by vertical SaaS providers include healthcare, eCommerce, finance, and education. What is Vertical SaaS? What is Horizontal SaaS?

article thumbnail

SaaS Billing Best Practices: 10+ Subscription Strategies for SaaS and Software Companies

FastSpring

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV.

article thumbnail

12 Best CRO Tools for Conversion Rate Optimization and Revenue Growth

User Pilot

TL;DR Conversion rate optimization aims to improve conversions and reduce churn by applying tools that monitor and analyze user behavior. Userpilot is a digital adoption platform (DAP) with strong CRO tools to boost conversions like user behavior tracking, funnel analysis, and A/B testing. See our pricing or get a free Userpilot demo

Payments 104