ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Valuize Consulting

JUNE 9, 2022

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. The Business Impact Of Senior Customer Success Operations Leadership. They Optimize The Customer Lifecycle.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

User Pilot

JULY 27, 2023

Why does customer retention matter? In a nutshell, customer retention is important because your entire business model depends on it. If you can’t retain customers, your bottom line will suffer. Let’s explore a couple of key reasons it matters: Higher customer lifetime value.

Retention 71

Retention Strategy Management Churn 71

SmartKarrot

NOVEMBER 24, 2021

From Fortune 500 to startups, all are becoming firm believers in reaping the rewards of the subscription business models. The biggest challenge in getting the subscription model is the culture. So, what is the best way to create an organization that supports and gives the much-needed impetus to your subscription model?

Subscription 10

Subscription Payment Features Payment Services SaaS Payments 10

SmartKarrot

SEPTEMBER 28, 2020

SaaS is bringing an irrevocable shift in the business model of the software industry. With the subscription-based economy, it has become much easier for companies to acquire new customers. But with the ease of business, the challenges that come along are quite new too. Recurring Revenue Conference: April 2021.

Technical Review 10

Technical Review SaaS Customer Lifetime Value Software Review 10

SmartKarrot

DECEMBER 16, 2021

A seamless experience will keep your customers coming back, increasing referrals, and customer lifetime value. A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4. Customer Experience is a must for Customer Success.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SmartKarrot

JANUARY 5, 2021

Rick has authored the book named “ Practical Customer Success Management: A best practice framework for managers and professionals ” which is an amazing collection of practical advice and assistance for Customer Success professionals at all levels. Apart from that, he is also a Board Member at the Customer Success Leadership Network.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21