CustomerSuccessBox

NOVEMBER 24, 2021

If they continue to receive value, they’ll continue the relationship with your brand. ROI of Customer Value. Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value. Customer Value ROI% = (Benefits- Investments) / Investments X 100.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Customer Success Branding 52

Totango

JULY 16, 2019

By investing in the long-term success of customers, you can draw repeated yield through subscription renewals and upsells that result from customer lifetime value while also providing consistent value to your customers. Key metrics include: Business metrics that demonstrate how product engagement affects revenue.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

JULY 16, 2019

By investing in the long-term success of customers, you can draw repeated yield through subscription renewals and upsells that result from customer lifetime value while also providing consistent value to your customers. Key metrics include: Business metrics that demonstrate how product engagement affects revenue.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

SaaStr

FEBRUARY 7, 2020

In Today’s Episode We Discuss: * How Karen made her way into the world of SaaS as one of the first employees at Box and then how that led to her transition to the world of investing with B Capital. How does Karen think her mindset will shift when making the move from angel to now institutionally investing with B Capital?

Scale 171

Scale Underperforming Technical Team Investment Sales Hiring 171