FastSpring

APRIL 26, 2022

In part one, we cover benchmarks and common churn formulas. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Table of Contents.

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

User Pilot

APRIL 24, 2024

In this article, we’ll share everything you need to know for increasing customer renewals. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success.

SaaS Payments 80

SaaS Payments Retention Payment Services Payment Solutions 80

User Pilot

JANUARY 26, 2023

Celebrate customer success with gamification. Celebrate customer success with gamification. Implement an in-app knowledge base with self-help resources. Send payment reminders both through email and in-app to prevent involuntary churn. Collect feedback and act on it to make customers feel heard.

SaaS Payments 94

SaaS Payments Payment Solutions Metrics Payment Methods 94

User Pilot

OCTOBER 5, 2023

Calculating the actual customer acquisition costs accurately can be challenging, and CAC payback doesn’t consider customer lifetime value or differentiate between high- and low-value customers. The CAC payback period benchmarks may vary, depending on the product as well as your niche.

SaaS Payments 92

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 92

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 77

SaaS Payments Business SaaS Payment Solutions 77

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. Tech support.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

User Pilot

NOVEMBER 28, 2023

The total expense of bringing a new customer on board. Customer churn rate. Customer lifetime value. The total revenue a company can expect from a single customer over the course of their relationship. Customer activation rate. CAC formula. Churn rate formula. For ARR, you multiply your MRR by 12.

SaaS Payments 84

SaaS Payments Metrics Customer Lifetime Value Marketing 84