ChurnZero

JUNE 9, 2023

Good sales teams typically get the budget, headcount and tools they desire because the function is tied to revenue. However, that’s not always the case for Customer Success (CS) teams even though they are often responsible for renewals and expansions. A healthy benchmark is a 95% renewal rate in a given period.

Finance 98

Finance Metrics Customer Success Headcount 98

InsightSquared

MAY 7, 2019

For these reasons, accurately tracking key sales metrics and benchmarking your performance against peers and market leaders is critical to getting the most out of your sales resources. At the highest level, SaaS companies look at sales expense, headcount, sales productivity and SaaS metrics like: The cost of new customer acquisition (CAC).

Scale 102

Scale Sales Hiring Metrics Sales 102

Totango

NOVEMBER 5, 2019

The metrics you use to track product engagement should relate to variables and outcomes you know affect your customer’s business goals. If these metrics are negative, you are alerted to potential churn—in time to do something about it. Every time a customer uses your product, they increase their chances of achieving value.

Metrics 64

Metrics Customer Success Customer Lifetime Value Headcount 64

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!). This begs the question: how much room is left for emerging startups?

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!). This begs the question: how much room is left for emerging startups?

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!). This begs the question: how much room is left for emerging startups?

Scale 40

Scale Startup Technical Review Software Review 40