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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

I started at Amazon before they had Amazon Web Services (AWS) so I was lucky enough to see AWS born out of the guts of all of the great operations work done for the amazon.com retail website. You can think of them beginning from very base infrastructural technologies, and in our case we’re betting exclusively on AWS as a cloud vendor.

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How to Categorize Expenses in a SaaS Startup v2.0

Baremetrics

Benefits of using Expense Categories in SaaS The main expense categories for any SaaS company are: Cost of Revenue Research & Development Sales & Marketing General & Admin These four categories are the standard for describing costs and expenses of any SaaS company from Salesforce to Zoom to your startup. New Gross Margins?

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Frontegg Announces $5M Seed Round for First of Its Kind SaaS-as-a-Service Platform Aimed at Accelerating Global SaaS Innovation

Frontegg

Presenting: the first pre-built suite of universal SaaS capabilities, enabling SaaS teams to focus on core features, shorten time-to-market and drive user adoption. Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application.

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11 proven, DevOps best-practices for continuous improvement

Audacix

Make every decision based on whether the outcome helps to improve the product, get it to market faster and deliver it for a lower cost. Tools require investment, but they also require planning to ensure that they are used by the right people in the right way. Implement a cross-functional approach to building software and deploying it.

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Quality of Life: What Does It Mean For A Start-Up?

SaaStr

Recently, I spent several hours with a new but great friend who has been on a vaguely similar journey to me. Investing at a breathtaking pace. In many ways, your Quality of Life will simply be awful. In my first start-up as a founder, I had a great CTO and VPE and a pretty darn good VP Ops from the very beginning.

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Dharmesh Shah of HubSpot: From Day 0 to IPO. What Went to Plan. What Most Certainly Didn’t (Video, Podcast + Transcript)

SaaStr

In 2016, Hubspot was still a scrappy player that had only recently IPO’d, with a market cap around $1B. Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. Otherwise, we are not doing our jobs, being in the marketing space.

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Beyond Frankencloud: living with your once and future SaaS architecture

CloudGeometry

What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers. Stories evolve as customers use the software, as new technologies emerge, as market behaviors come and go.