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To Manage a Call Center Efficiently see what Employees Really Think

Upscope

Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. What can we learn from this?

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Facebook Workplace’s Julien Codorniou on turning companies into communities

Intercom, Inc.

It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. As you can probably see, I’m not a fashionista (laughs), but I love entrepreneurship, and I love media in general. It’s about turning companies into communities.

Scale 151
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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

A Vietnamese immigrant, dedicated mother, and seasoned technology executive, Hang Black has an extensive background in engineering, marketing, sales, and entrepreneurship. Currently she is Founder-in-Residence at Entrepreneur First, a global talent investment platform, making the transition into entrepreneurship. Hang Black.

Scale 130