CloudGeometry

MARCH 3, 2022

This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. Think beyond the cloud about what other resources you need to invest in making customers successful with your platform.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SaaStr

MAY 3, 2019

How does Manny think about quota construction today? Innovation is about empathy with your customers. It’s all about customer obsession! In this session, Sandy Carter, AWS Vice President will hone your superpower – not of customer focus, or customer driven, but customer obsessed.

VP of Engineering 146

VP of Engineering Sales Hiring Technical Review Development Team Review 146

SaaStr

MAY 21, 2019

78 times in the AWS … ADABAS was referenced in the Amazon press release and earnings announcement. Now, let’s imagine that this company, over the last few years, heavily invested in customer success and really drove up their net retention by 15 points and let’s say, they’re 125% net retention.

Cloud 165

Cloud Scale Finance Retention 165

SaaStr

OCTOBER 25, 2019

How does Liat think Airtable is pushing up against the traditional customer success model? 277: When is the right time to go upmarket and how do you serve small, medium and large customers in the same company. So with Airtable, customers are actually building their own domain specific applications.

Sales Hiring 109

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 109

SmartKarrot

OCTOBER 18, 2021

A good product with lousy support is the same as an awful product with good support in terms of customer retention. Ignoring negative feedback can undermine your customers’ trust in your business, which can significantly impact the bottom line. Essentially, it all boils down to one thing: trust.

Social Media 10

Social Media Technical Review AWS Branding 10

Sales Hacker

OCTOBER 7, 2021

Bring your feelings, gut instinct, experience, and constructive emotion into the boardroom and sit at the table. If you do something constructive with your doubt, and use it to advance yourself, it can be an asset. Again, I am a big believer in the power of customer storytelling for helping sales outcomes.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

FEBRUARY 27, 2020

But now we have the data that actually shows our customers are managing to set up loads of answers and get resolutions. When we talk to them, it’s somebody from customer support or customer success who’s doing this frequently, someone a little more on the technically sophisticated end of the team.

Machine Learning 23

Machine Learning Artificial Intelligence Scale User Experience 23