SaaStr

OCTOBER 13, 2022

ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

GCP(Google Cloud Platform) 192

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 192

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

CloudGeometry

MARCH 22, 2022

Using logging to track, compliance, traceability, resource utilization, and system behaviors are a core competence for application of log data. Depending on the kind of SaaS you offer, there’s a lot to learn from talking to customers about your product. To get to the next level, you want to know what customers are doing.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization. Thanks Allie.

Underperforming Technical Team 152

Underperforming Technical Team Sales Hiring compliance SMB 152

SmartKarrot

JUNE 19, 2020

Data Security under Question Mark – Since, a huge volume of data exchanges with the backend data center, this might result in a rather questionable form of compliance and security. Magento Commerce Cloud Windows Azure Google App Engine OpenShift Heroku AWS Elastic Beanstalk. PaaS Examples. PaaS Limitations. Love and Light!

SaaS 10

SaaS Azure Cloud AWS 10

Sales Hacker

OCTOBER 7, 2021

Again, I am a big believer in the power of customer storytelling for helping sales outcomes. As Compass’s Regional President of North Central, Rachael is responsible for driving revenue growth, M&A integrations, operations, marketing, and customer success across Illinois, Wisconsin, Indiana, and Minnesota.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130