Stax
APRIL 18, 2024
While they operate under different business models, ISVs and SaaS share similarities in software development, cross-platform accessibility, and industry reach. ISVs and SaaS providers differ in software distribution, licensing models, hosting responsibilities, support options, upgrade and maintenance procedures, and scalability.
ChurnZero
JUNE 24, 2022
The webinar’s Q&A session uncovered great tips and insights, including advice on whether SaaS businesses should implement price increases due to inflation, if Customer Success should be considered an OPEX or a COGS, and how much of the total operating budget CS should account for. I mean AWS or whatever might be going up too.
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ChurnZero
JUNE 24, 2022
The webinar’s Q&A session uncovered great tips and insights, including advice on whether SaaS businesses should implement price increases due to inflation, if Customer Success should be considered an OPEX or a COGS, and how much of the total operating budget CS should account for. I mean AWS or whatever might be going up too.
OpenView Labs
FEBRUARY 11, 2021
Make managing and reviewing gross margin an organization-wide priority. While inevitable and with multivariate causality, it speaks to the product’s maturity and business model. It can happen due to either revenue-based factors like a freemium or a free trial, or expense-based issues like poor vendor relationships.
SaaStr
JULY 20, 2021
That was in no small part due to having a board that was aligned with David’s vision. It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares.
ProfitWell
NOVEMBER 5, 2019
Yes, they might kick the can down the road a little longer, but they only delay the inevitable while giving customers an awful experience in the meantime. The key feature separating subscription businesses from their more standard counterparts is the recurring nature of payments. Hard declines due to stolen credit card information.
Mucker Capital
APRIL 6, 2023
Are there types of companies, market segments, industries, or business models where PLG does not make sense? If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. Currently she's Executive in Residence with Reforge and advising other companies.
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