Application Development Churn Customer Support Metrics 
Kellblog
AUGUST 7, 2019
Folks might release backlog in some sort of unbilled total contract value (TCV) metric which I suspect is similar [2]. It’s about the value received by the customer and the ramped shape of the payments perfectly reflects the ramped shape of the value received. The ramped shape of the curve is not about financing at all.
SmartKarrot
MARCH 9, 2021
Work with Finance to ensure accurate reporting of success metrics. Create a company-wide customer feedback loop. Develop new opportunities for other Pro Services colleagues and handover – e.g. bespoke application development, or bespoke training. Understand customer needs, and delivering product value.
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