article thumbnail

What Are Network Effects and How to Use Them For SaaS Growth

User Pilot

Other negative network effects are reduced usability because of congestion and strain on infrastructure and customer support. When there are too many users churning out content in large quantities, it may be difficult to find what’s of interest or value to you. We call this the negative network effect.

article thumbnail

Super Agents as one of the New Customer Service Trends

Upscope

So what about customer support? The damn thing is writing code now let alone basic support answers. Below we'll cover what organisations are saying about super agents as one of the new customer service trends and then add Upscope's own view on happy super agents and the services they'll need. Support is tough.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

New ARR and CAC in Price-Ramped vs. Auto-Expanding Deals

Kellblog

It’s about the value received by the customer and the ramped shape of the payments perfectly reflects the ramped shape of the value received. 8] Development is not “over” and that value released – assume they continue to fully exploit all the development environments as they continue to build out their app. [9]

article thumbnail

Mar 09 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Director, Customer Success Location: Southfield, MI, US Organization: PrizeLogic As a Director of Customer Success, you will drive annual client retainer negotiations, grow client bookings and reduce churn risk of key clients – create strong client advocates. Apply here: [link].