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New ARR and CAC in Price-Ramped vs. Auto-Expanding Deals

Kellblog

Folks might release backlog in some sort of unbilled total contract value (TCV) metric which I suspect is similar [2]. It’s about the value received by the customer and the ramped shape of the payments perfectly reflects the ramped shape of the value received. The ramped shape of the curve is not about financing at all.

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Mar 09 – Customer Success Jobs

SmartKarrot

Heavily influence the product roadmap with Product Management through the advocacy of customer needs. Align with Sales on up-sell opportunities, staying coordinated in customer interactions. Work with Finance to ensure accurate reporting of success metrics. Create a company-wide customer feedback loop.

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All You Need to Know About Passwordless Authentication

Frontegg

This US-based company goes with the slogan – “ Authentication your customers will MF(A)’n love ”. Jokes aside, Trusona is allowing SaaS application developers to reduce customer support costs by deploying a self-service MFA solution. What else do you need?