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2020 SaaS C-Suite Evolving to Support Product and Customer Lifecycle Management

OPEXEngine

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Separate Sales, Marketing, R&D, Accounting/Finance organizations were headed by a senior executive. Cross functional management was attempted but often not effective.

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Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong

ChurnZero

Traditionally, it’s the chief officer of finance or operations. Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. We also measure NPS, and we benchmark that across all acquisitions.

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How to Use M&A as a Tool to Accelerate Growth Feat. Insight Venture Partners (Video + Transcript)

SaaStr

I used to be a CTO and operator, co-founder of a SaaS start up. And something of insight so we are New York based, global venture and equity investor. So acquisitions could be for a number of reasons. So you might say that you are so focused on core growth, how would you ever manage an acquisition and then integrating that?

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PODCAST 131: Data, Set, Match: How to Build a Two-Sided Marketplace to Drive Revenue with Ryan Walsh

Sales Hacker

Do you create broader richer data sets and sell those back to companies for benchmarking purposes? And the third piece is we’re really anxious to disrupt an age-old industry that has sales compensation, benchmarking and analytics, which generally speaking is a year old. Sam Jacobs : What’s the business model?