If it's hard to use, it's hard to sell
Practical Advice on SaaS marketing
NOVEMBER 19, 2009
Not only do the IT folks get an ear-load of grief from users who complain that "IT is deliberately wasting our time with this awful system," but they also bear the burden of supporting these end-users. I only hear from them when something's broken. This is the worst job in the company." though the internal IT people will still get the grief.
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