ProfitWell

MARCH 12, 2020

Payment processing. Almost half (49%) of American consumers switched companies in 2019 due to poor customer service. You can send targeted email, in-app, and push messages to customers, all to maintain an open line of communication at all times. From an internal standpoint, the software is a valuable training tool.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

The Angel VC

DECEMBER 12, 2018

It’s an important question, as your target growth rate determines your hiring plan, budget, and fundraising strategy. UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. eight years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

OpenView Labs

JANUARY 29, 2020

The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. They also better understand how to measure the success of freemium and strategies to convert free users into paying customers (hint: product qualified leads are your friend).

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Sales Hacker

SEPTEMBER 10, 2018

Bringing salespeople in for an interview before you’ve figured out exactly how you’ll compensate them for their work leaves you in a tongue-tied, unenviable position when eager candidates ask about things like quotas, sales incentives, what data you use to set goals, and how often your team exceeds those goals.

Sales Hiring 83

Sales Hiring Compensation Sales Payments 83

Point Nine Land

DECEMBER 12, 2018

It’s an important question, as your target growth rate determines your hiring plan, budget, and fundraising strategy. UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. eight years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

Baremetrics

MARCH 23, 2020

They all used sustainable strategies to reduce churn while also growing their business. In this guide, we’re going to go over seven strategies to reduce churn, with real-life examples from SaaS companies that have successfully done it. For example, a churned user on a $50/mo plan isn’t nearly as bad as a churned user on a $500/mo plan.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * This podcast is an excerpt from Aydin and Roelant’s session at SaaStr Annual 2019. Loving our podcast content?

Underperforming Technical Team 163

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 163

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 122

Payments Merchant Services Payment Solutions Payment Services 122

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Now, without further adieu, let’s look at 14 retention strategies you’ll wish you’d have implemented a year ago. — Peter Caputa IV (@pc4media) September 21, 2019.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. People ask if we had an acquisition strategy, we definitely don’t. Ari : And so what is your relationship with the banking system today?

Payments 143

Payments SaaS Payments Banking Underperforming Technical Team 143

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And there’s a lot of benefit to running a software as a service, in general. So if you’re ERP, boom, Workday.

SaaS Payments 256

SaaS Payments Scale Payment Services Payment Solutions 256

ChurnZero

APRIL 27, 2021

Grotech Ventures is a team committed to helping creative and driven entrepreneurs build technology companies that last. Their strategy is simple. Q: If a new portfolio company does not already have a Customer Success team in place, in your opinion where does that fall in terms of priority of the business’ development?

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

OpenView Labs

FEBRUARY 13, 2020

Editor’s Note: This article is part one of a two-part series outlining strategies to improve retention. . Below are 7 retention strategies that can assist you in retaining as many customers as possible: Choose the right activation model. Rahul Vohra (@rahulvohra) April 12, 2019. Why are customers canceling? Quick Ratio.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

ProfitWell

DECEMBER 4, 2019

Ever since John Koenig first coined the term “SaaS” back in 2005, the software-as-a-service industry has been one of the fastest-moving and creative in the world. SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. That was February 5th, 2019. This episode is sponsored by Outgrow.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. SaaS Sales Strategy.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. We grew our team by 50% this year, continuing to grow. I’ve learned a lot about just the financial system at scale. So I think like anything it’s been good and bad.

Payment Services 134

Payment Services Merchant Services Payment Solutions Payments 134

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. We are a purely B2B fund, focused on software and fintech. So if you’re a software founder in that stage, come talk to us.

New CTO 151

New CTO Sales Hiring B2C CTO Hire 151

SaaStr

MAY 27, 2020

We woke up February 2020 with a shock to the system and no idea what it would mean for our business. So we had a shock to the system with no idea what it actually meant. If you look at this graph, it simply plots out how many people filed in the weeks before 2016, 2017, 2018, 2019, 2020. FULL TRANSCRIPT BELOW.

Technical Review 199

Technical Review Payment Services Payment Methods Development Team Review 199

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Poor marketing. A better strategy is to prioritize building your audience alongside developing the product. Among the leading causes of death?

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. So we cracked open a basic programming book and we started learning how to write our first lines of software together. That doesn’t sound too hard.”

B2B 132

B2B B2C Scale New CTO 132

SaaStr

JULY 19, 2019

Prior to InCountry, Peter founded six and sold 6 enterprise software companies that were acquired by Sun, Citrix, VMware, Oracle, Sprinklr and Prograph. Having built numerous successful remote teams, what have been Peter’s biggest learnings in what it takes to successfully build remote teams? And so really it became a bad habit.

VP of Engineering 137

VP of Engineering CTO Hire Technical Review Sales Hiring 137