ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Increases self-service for customers across all segments.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

OpenView Labs

JANUARY 29, 2020

Editor’s Note: This article was first published on August 9, 2018. Not satisfied with reaching $1 billion in annual revenue, Atlassian furthered its commitment to product led growth by jumping on the freemium bandwagon. Or, is it a high risk, dead-end approach likely to burden you with runaway costs and few paying customers?

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

ProfitWell

NOVEMBER 1, 2019

So let’s look at some concrete customer-retention strategies you can use to give your bottom line the boost it needs and keep your SaaS sustainable for the long haul. Align team incentives around retention. Sales teams like to track dollars in the bank each month. For marketing teams: Focus on lead quality over volume.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Does one have to expand the product line to retain customers? First, what is continuous customer development?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Increases self-service for customers across all segments.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea. Want to see more content like this?

Underperforming Technical Team 152

Underperforming Technical Team Sales Hiring compliance SMB 152

Baremetrics

JANUARY 24, 2021

Revenue churn vs. customer churn Up until January 2020, almost all of our growth over the past 5 years had been generated through a pretty traditional sales-led growth strategy. Due to this style, the customers that we converted were very loyal. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71