Quantifying the Financial Impact of Post-Sales Services: Elevating Customer Success to the Next Level of Decision-Making
Valuize Consulting
NOVEMBER 25, 2024
Example: Introducing a customer health monitoring system may require substantial initial funding. This shared understanding facilitates strategic planning and resource allocation. 0 = – $100,000 + Σ (Cash Inflow_t / (1 + IRR)^t) Using financial software or a calculator: IRR ≈ 34.9% 293-324, DOI:10.1111/jofi.12050.
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