Intercom, Inc.

APRIL 22, 2019

Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. The first steps to transforming your support team into a revenue team are to rethink your metrics and incentivize teams to ask “Why?” Rick : Great, great question. It has to be CEO-down.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

FastSpring

MAY 6, 2022

It’s Cedric Dussud’s first week on the job as the new engineering director at WeWork. There were a lot of lessons that stood out to me, including: Why metrics often don’t add up. Data science has a key difference from software engineering. Be Skeptical About Your Metrics. But it’s growing fast.

Data 142

Data Scale Sales Hiring Software Engineering 142

Outseta

MAY 8, 2020

Best of all, the types of smart people that you run into in tech run the gamut from highly technical software engineers, to massively creative designers and marketers, to analytical data wizzes and finance experts. As a US citizen, it’s very clear to me that many of our best and brightest go into this field.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Sales Hacker

OCTOBER 7, 2021

Most recently, she held a variety of executive roles at Sailthru from 2013-2020, ultimately becoming the company’s Chief Revenue Officer. are just as critical as understanding the fundamental SaaS metrics such as LTV/CAC, payback, etc. Katie Carty Tierney is an Area Vice President for the Americas at BMC Software.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130