Intercom, Inc.

JULY 21, 2022

Liam Geraghty: From the very start, Intercom’s mission has always been to make internet business personal, so it’s not surprising that we’ve been podcasting for a long time; since 2012, in fact. And so we hired somebody who had a lot of experience and could recommend ways to build the team.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

NOVEMBER 21, 2019

So one qualitative is when the customers love the product and the metrics for measure the love is phenomenal engagement, great retention, let them expand dynamics into the customers, growth led by expansion MRR more than the new business MRR, and ideally negative share. That’s also retention and upsell.

New CTO 162

New CTO Sales Hiring B2C CTO Hire 162

ProfitWell

FEBRUARY 4, 2020

When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. A fascination with problem solving is what led me, Founder and CEO, to start ProfitWell in 2012. MRR is the best way to start measuring revenue but as you grow, different metrics will come into play. Michael Klett.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

OPEXEngine

NOVEMBER 11, 2020

Accurately forecast revenue retention and expansion. Ultimately, health scoring is just another tool in the toolbox; it’s not a command center,” says SaaSWorks ’ Head of Operations Michael Redbord, who previously built HubSpot’s first customer health scoring system back in 2012. “It Do you have a retention issue?

Startup 91

Startup Scale Systems Review Technical Review 91

SaaStr

AUGUST 22, 2020

This will be a really strong indicator of retention and recruiting. One of the things that you and I talk about a lot is hiring for skill and impact over proximity, right? Jason Lemkin: Box Shield has a rule-based hire, I can pick rules. And then obviously, I think there’ll be more remote hiring in this environment.

Sales Recruiting 176

Sales Recruiting Cloud CTO Hire Sales Hiring 176