article thumbnail

Chargebee vs. Zuora: A Detailed Look

Baremetrics

Do any of them have what you want in a subscription management service? Baremetrics is an online subscription management tool designed for both organizations and individual brands that use a subscription billing system. Just like Chargebee, it is web-based and offers 24-7 customer service. Is one of them better than the other?

article thumbnail

Oracle’s Catherine Blackmore on the evolution of customer success

Intercom, Inc.

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Sales Hacker Recommends: 97 Best Sales Books for Peak Performance (2020 Update)

Sales Hacker

The New Strategic Selling: The Unique Sales System Proven Successful by America’s Best Companies. I’ve followed Jill Konrath since 2007, when I subscribed to her “Selling to Big Companies” blog. You Can’t Teach a Kid to Ride a Bike at a Seminar : The Sandler Sales Institute’s 7-Step System for Successful Selling.

Scale 141
article thumbnail

How Clio grew from a lifestyle business to a legal tech juggernaut

Point Nine Land

For Jack Newton and Rian Gauvreau, the lightbulb moment that led to the creation of Clio came out of a casual conversation they had in 2007 with the director of practice standards at the Law Society of British Columbia, an organization that can be compared in function to the National Bar Association in the U.S. Again, this was 2007.