SaaStr

JULY 22, 2019

Hear from Roger Scott, New Relic’s EVP and Chief Customer Officer as he shares his 7 tips and tricks for keeping your customers happy— and how to do so at a large scale. And I wanted to share a little bit of my experience and the company’s experiences of building the company to a scale that we are today. Good afternoon.

Scale 173

Scale Scaling Sales Hiring Underperforming Technical Team 173

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Point Nine Land

OCTOBER 22, 2019

How Clio grew from a lifestyle business into a legal tech juggernaut From bootstrapping growth to securing a $250 million funding round, Clio is a lesson in how to scale a company without abandoning its roots. Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SaaStr

FEBRUARY 7, 2020

Plus, from 2007 until 2013, Karen ran all of Box’s business development, partnership, and strategic alliance activities. What were Karen’s biggest takeaways from seeing the hyper-scaling at Box? Plus from 2007 until 2013, Karen ran all of Box’s business development, partnership and strategic alliance activities.

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 158

Scale Underperforming Technical Team Sales Hiring Branding 158

SaaStr

JUNE 20, 2019

So it’s a good number, especially unique for cloud companies. We had a marketplace payer solution. Split payment settlement directly to the artist, beautiful, but this was in 2007, the year Spotify just started. People liked the idea, but it was way too early that it didn’t fly. Way too early, it all failed.

Payment Methods 137

Payment Methods Merchant Services Payments Payment Services 137